{ "name": "Delv Express FAQ corpus", "description": "Flat FAQ list across the entire Delv Express site — 5 platform-level questions + per-page FAQs for every service, platform layer and industry vertical.", "url": "https://delvexpress.com/ai/faq.json", "source": "https://delvexpress.com", "generated": "2026-05-26T00:00:00Z", "faqs": [ { "question": "What is Delv Express?", "answer": "Delv Express is a full-stack logistics platform for businesses that ship in India. It runs five layers on a single stack — owned Network, Orchestration, Intelligence, Visibility and Integration — plus eight services: warehousing, first-mile, mid-mile freight, last-mile, hyperlocal, cold chain, cross-border and reverse logistics. 27,000+ pin codes, 40+ courier partners, AI-driven allocation." }, { "question": "Which industries does Delv Express serve?", "answer": "eCommerce and D2C, Food and Beverage, Pharmaceutical, Retail and Fashion, B2B and Manufacturing, and Quick Commerce — six verticals served day one." }, { "question": "Where is Delv Express based?", "answer": "Corporate office in Greater Noida, Uttar Pradesh (Plot 63, Udyog Vihar Extension, Ecotech-II, Surajpur). Registered office in Muzaffarpur, Bihar. The operating entity is Lazyfoxs Logistics Pvt Ltd." }, { "question": "How do I contact Delv Express?", "answer": "Email sales@delvexpress.com or support@delvexpress.com. Phone +91 79054 61842 between Mon-Sat 10:00–19:00 IST. Visit https://delvexpress.com/contact.html for the full contact page." }, { "question": "How fast can a new client go live?", "answer": "Most clients are operational within 7–14 working days from contract signing — pilots typically run 90 days before annual commitment for better rates." }, { "question": "Do I need to commit to a minimum?", "answer": "No long-term commitment. Pricing is per-pallet, per-order, or per-square-foot depending on use case. Most clients start with a 90-day pilot, then commit annually for better rates.", "page": "service-warehousing", "pageUrl": "https://delvexpress.com/pages/services/warehousing" }, { "question": "Can I bring my own packing materials?", "answer": "Yes — branded boxes, inserts, mailer bags. We hold your packaging in our warehouse and use per your SLA. Or use our generic eco-friendly packaging if you prefer.", "page": "service-warehousing", "pageUrl": "https://delvexpress.com/pages/services/warehousing" }, { "question": "How do you handle stockouts and overstocks?", "answer": "Stock alerts on low-running SKUs. Aging reports surface stuck inventory. Stock transfer recommendations from over-stocked to under-stocked locations.", "page": "service-warehousing", "pageUrl": "https://delvexpress.com/pages/services/warehousing" }, { "question": "Can I see my inventory in real-time?", "answer": "Yes. Live inventory dashboard with SKU, batch, expiry, and location. APIs available for ERP integration. Most clients see inventory through their existing tools (SAP, NetSuite, Shopify, etc.).", "page": "service-warehousing", "pageUrl": "https://delvexpress.com/pages/services/warehousing" }, { "question": "What's the smallest size you'll accept?", "answer": "We accept clients from 50 orders/month upward. Below that, ship-from-your-own-space economics usually beat outsourcing. We'll tell you if you don't need us yet.", "page": "service-warehousing", "pageUrl": "https://delvexpress.com/pages/services/warehousing" }, { "question": "Can you pick up from international ports?", "answer": "Yes — port pickup with customs clearance handoff coordination. Pair this with our cross-border service for full origin-to-warehouse coverage.", "page": "service-first-mile", "pageUrl": "https://delvexpress.com/pages/services/first-mile" }, { "question": "What if a supplier doesn't have goods ready?", "answer": "Pickup attempt logged, supplier notified, reschedule fired automatically. Repeated misses surface in your supplier scorecard.", "page": "service-first-mile", "pageUrl": "https://delvexpress.com/pages/services/first-mile" }, { "question": "Do you handle hazardous or restricted goods?", "answer": "Specific corridors with certified carriers and proper licensing. We map our hazmat coverage honestly — no false promises.", "page": "service-first-mile", "pageUrl": "https://delvexpress.com/pages/services/first-mile" }, { "question": "How is inbound QC priced?", "answer": "Per-pickup or per-shipment, depending on scope. Standard quantity verification included; quality QC is optional add-on for SKUs that need it.", "page": "service-first-mile", "pageUrl": "https://delvexpress.com/pages/services/first-mile" }, { "question": "Can you integrate with my supplier portal?", "answer": "Yes — supplier portals (SAP Ariba, Coupa, custom) integrated via API or EDI. Suppliers see pickup status; you see arrival ETA.", "page": "service-first-mile", "pageUrl": "https://delvexpress.com/pages/services/first-mile" }, { "question": "How is FTL pricing structured?", "answer": "Per lane, per vehicle type, with contract pricing for committed lanes (3+ trucks/month) and spot pricing for ad-hoc. All-in pricing — no fuel surcharge, no detention surprises within free time.", "page": "service-mid-mile", "pageUrl": "https://delvexpress.com/pages/services/mid-mile" }, { "question": "What's free detention time?", "answer": "Standard 6 hours loading, 6 hours unloading. Contract lanes can negotiate longer windows. Detention beyond free time billed transparently, alerted in real-time.", "page": "service-mid-mile", "pageUrl": "https://delvexpress.com/pages/services/mid-mile" }, { "question": "Do you handle multi-state shipments?", "answer": "Yes. E-way bill generated, extended if needed, validated at state borders. Multi-leg movements (factory → DC → distributor across 3 states) handled as one workflow.", "page": "service-mid-mile", "pageUrl": "https://delvexpress.com/pages/services/mid-mile" }, { "question": "Can I get a vehicle on 24-hour notice?", "answer": "Generally yes for FTL on main lanes. Tier 2/3 lanes may need 48-72 hours. We're transparent about lane-by-lane availability before booking.", "page": "service-mid-mile", "pageUrl": "https://delvexpress.com/pages/services/mid-mile" }, { "question": "Do you do refrigerated trucks?", "answer": "Yes — reefer fleet for cold chain corridors. Pair with our cold chain service for end-to-end temperature-controlled freight.", "page": "service-mid-mile", "pageUrl": "https://delvexpress.com/pages/services/mid-mile" }, { "question": "Can I use my own courier contracts?", "answer": "Yes. Plug in your existing rate cards with BlueDart, Delhivery, or any of our 40+ partners. Use Delv purely as orchestration + AI on top.", "page": "service-last-mile", "pageUrl": "https://delvexpress.com/pages/services/last-mile" }, { "question": "How quickly can I migrate from another platform?", "answer": "Most brands shadow-mode in 24-48 hours, full cutover in 7-14 days. We run alongside your existing flow until you validate volume, then switch the tap.", "page": "service-last-mile", "pageUrl": "https://delvexpress.com/pages/services/last-mile" }, { "question": "What pin codes don't you cover?", "answer": "<3% of Indian pin codes are unreachable today, mostly in remote North-East and certain hill districts. Flagged before label generation so you can manage customer expectations or block COD.", "page": "service-last-mile", "pageUrl": "https://delvexpress.com/pages/services/last-mile" }, { "question": "Is there a minimum monthly volume?", "answer": "We accept brands from 500 orders/month upward. Below that, savings don't justify integration effort. Above 5,000 orders/month, ROI usually pays back within 60 days.", "page": "service-last-mile", "pageUrl": "https://delvexpress.com/pages/services/last-mile" }, { "question": "What's your billing cadence?", "answer": "Weekly settlement on COD remittances, monthly invoicing on shipping charges with itemized line items. SaaS-grade transparency — every charge linked to an AWB.", "page": "service-last-mile", "pageUrl": "https://delvexpress.com/pages/services/last-mile" }, { "question": "Which cities are live today?", "answer": "25+ Indian cities including all metros, plus Pune, Ahmedabad, Jaipur, Lucknow, Coimbatore, Kochi, Indore, Patna, Bhubaneswar. New cities launched on demand with 4-8 week ramp.", "page": "service-hyperlocal", "pageUrl": "https://delvexpress.com/pages/services/hyperlocal" }, { "question": "Can I bring my own riders?", "answer": "Yes — your riders + our riders + our orchestration. Common configuration for brands that have built rider networks already but want better dispatch + analytics on top.", "page": "service-hyperlocal", "pageUrl": "https://delvexpress.com/pages/services/hyperlocal" }, { "question": "How does pricing work?", "answer": "Per-delivery pricing by distance, weight, and SLA tier. Volume commitments unlock contract pricing. No subscription minimums for pilots.", "page": "service-hyperlocal", "pageUrl": "https://delvexpress.com/pages/services/hyperlocal" }, { "question": "What's the 10-minute SLA realistically?", "answer": "10 minutes is operationally feasible in dense urban zones with proper dark store coverage. 30 minutes is the realistic floor for most use cases. Most brands launch at 30-60 minutes and tighten with density.", "page": "service-hyperlocal", "pageUrl": "https://delvexpress.com/pages/services/hyperlocal" }, { "question": "Cold chain in hyperlocal?", "answer": "Yes — insulated bags, cold packs, ice packs as required. Pharmacy and food brands get cold-aware delivery with temperature respect through the trip.", "page": "service-hyperlocal", "pageUrl": "https://delvexpress.com/pages/services/hyperlocal" }, { "question": "What temperature zones do you support?", "answer": "2–8°C (chilled), 15–25°C (controlled ambient), and -18°C (frozen). Combined storage available for clients with multi-temp SKU mixes. Custom zones (e.g. -80°C ultra-cold for biotech) possible with project scoping.", "page": "service-cold-chain", "pageUrl": "https://delvexpress.com/pages/services/cold-chain" }, { "question": "What happens if cold chain breaks?", "answer": "Excursion alert fires in real-time. Goods quarantined automatically. We don't ship them to your customer without your call. Excursion event becomes a permanent part of that batch's audit trail.", "page": "service-cold-chain", "pageUrl": "https://delvexpress.com/pages/services/cold-chain" }, { "question": "Do you validate packaging?", "answer": "Yes. Packaging designs validated for time-temperature performance under expected route conditions. Validation reports available on request.", "page": "service-cold-chain", "pageUrl": "https://delvexpress.com/pages/services/cold-chain" }, { "question": "How long are temperature logs kept?", "answer": "Per-AWB logs: 7 years for pharma; 3 years for food; 1 year minimum for others. Always downloadable on demand, no extra fee.", "page": "service-cold-chain", "pageUrl": "https://delvexpress.com/pages/services/cold-chain" }, { "question": "Do you ship vaccines and biologicals?", "answer": "Yes, with appropriate licensing and validated cold chain. We map our corridors honestly — not all routes have validated 2–8°C continuity yet, and we tell you which do.", "page": "service-cold-chain", "pageUrl": "https://delvexpress.com/pages/services/cold-chain" }, { "question": "Which countries do you ship to?", "answer": "200+ countries via air, 80+ via sea. Major lanes (US, UK, EU, Middle East, ANZ, Southeast Asia) have direct relationships with origin and destination carriers.", "page": "service-cross-border", "pageUrl": "https://delvexpress.com/pages/services/cross-border" }, { "question": "Do I need an IEC code?", "answer": "Yes, an Import Export Code (IEC) is required for export from India. We can guide you through obtaining one if you don't have it (it's a 3-7 day government process).", "page": "service-cross-border", "pageUrl": "https://delvexpress.com/pages/services/cross-border" }, { "question": "How is duty handled in DDP?", "answer": "We pre-calculate duty + tax based on HS code and destination country tax tables. Customer pays one all-inclusive price. We handle the customs payment at destination.", "page": "service-cross-border", "pageUrl": "https://delvexpress.com/pages/services/cross-border" }, { "question": "What about restricted goods?", "answer": "Restricted goods (food, cosmetics, electronics, pharma) have country-specific requirements. We map your SKUs against destination restrictions before contract.", "page": "service-cross-border", "pageUrl": "https://delvexpress.com/pages/services/cross-border" }, { "question": "GST refund on exports?", "answer": "Yes, exports are zero-rated under GST. We file shipping bills and provide proof of export for your GST refund claims. Average refund cycle: 30-60 days from shipment.", "page": "service-cross-border", "pageUrl": "https://delvexpress.com/pages/services/cross-border" }, { "question": "What's the median refund time?", "answer": "Under 48 hours from pickup-to-refund-credited for grade A items. Marketplace-specific timelines (Amazon, Flipkart) honored where required by channel SLA.", "page": "service-reverse-logistics", "pageUrl": "https://delvexpress.com/pages/services/reverse-logistics" }, { "question": "Do you handle COD returns?", "answer": "Yes — COD reverse pickup with the same SLA as prepaid returns. Refund flows to UPI / bank / wallet / store credit per customer choice.", "page": "service-reverse-logistics", "pageUrl": "https://delvexpress.com/pages/services/reverse-logistics" }, { "question": "Can I customize QC criteria per SKU?", "answer": "Yes. QC checklists configurable per SKU class. Fashion has different checks than electronics has different checks than beauty. We build your checklist with you.", "page": "service-reverse-logistics", "pageUrl": "https://delvexpress.com/pages/services/reverse-logistics" }, { "question": "What happens to grade C (write-off) items?", "answer": "Routed to disposal partners (textiles → recycling, electronics → certified e-waste handlers) with documentation. Compliance audit-friendly disposal.", "page": "service-reverse-logistics", "pageUrl": "https://delvexpress.com/pages/services/reverse-logistics" }, { "question": "How does fraud detection work?", "answer": "Pattern detection on return frequency by customer, weight discrepancies (empty box returns), photo evidence mismatch, repeated address patterns. Flagged returns go to manual review queue.", "page": "service-reverse-logistics", "pageUrl": "https://delvexpress.com/pages/services/reverse-logistics" }, { "question": "Do I have to use Delv warehouses to use Delv last-mile?", "answer": "No. Each layer of the platform is composable. Plenty of clients keep their own warehouses and use us only for outbound, or only for hyperlocal, or only for cross-border. Pick what you need; pay for what you use.", "page": "platform-network", "pageUrl": "https://delvexpress.com/pages/platform/network" }, { "question": "How quickly can you onboard a new warehouse for me?", "answer": "For an existing facility in our network, you can be live in 7–14 working days. For a dedicated warehouse build-out, it takes 4–8 weeks depending on city, square footage, and compliance needs (e.g. GDP, FSSAI, cold chain).", "page": "platform-network", "pageUrl": "https://delvexpress.com/pages/platform/network" }, { "question": "Do you handle pharma cold chain end-to-end?", "answer": "Yes — 2–8°C and 15–25°C zones in our warehouses, reefer-capable line haul, and cold-aware last mile. Every move has continuous temperature logging tied to the AWB, viewable in your dashboard and exportable for audits.", "page": "platform-network", "pageUrl": "https://delvexpress.com/pages/platform/network" }, { "question": "Can I plug in my own courier rate cards?", "answer": "Yes. You can keep your existing contracts with BlueDart, Delhivery, or any of our 40+ partners and use our platform purely as orchestration on top. Your rates, our routing brain.", "page": "platform-network", "pageUrl": "https://delvexpress.com/pages/platform/network" }, { "question": "What pin codes don't you serve?", "answer": "Less than 3% of Indian pin codes are out of reach today, mostly in remote North-East and certain hill districts. The platform flags these before label generation so you can set customer expectations or block COD.", "page": "platform-network", "pageUrl": "https://delvexpress.com/pages/platform/network" }, { "question": "Can I override the orchestrator's decisions?", "answer": "Yes, manually for individual shipments or programmatically via business rules. We surface the orchestrator's reasoning so you understand what it would do — then you decide whether to override. Overrides are tracked, so you can audit them later.", "page": "platform-orchestration", "pageUrl": "https://delvexpress.com/pages/platform/orchestration" }, { "question": "What if my warehouse isn't on Delv?", "answer": "The orchestrator works with external warehouses too. You can plug in a 3PL via API or a manual interface; the orchestrator generates pick lists, manifests, and labels that the 3PL executes.", "page": "platform-orchestration", "pageUrl": "https://delvexpress.com/pages/platform/orchestration" }, { "question": "How do I configure NDR retry behavior?", "answer": "From the dashboard. You choose retry channels (WhatsApp, IVR, SMS, email), retry timing, max attempts, and escalation rules. Defaults are based on industry benchmarks, customizable per SKU class or customer segment.", "page": "platform-orchestration", "pageUrl": "https://delvexpress.com/pages/platform/orchestration" }, { "question": "Does it handle multi-package orders?", "answer": "Yes. A single order can split into multiple packages with separate AWBs, separate couriers, and consolidated customer-facing tracking. Common in furniture, electronics, and B2B.", "page": "platform-orchestration", "pageUrl": "https://delvexpress.com/pages/platform/orchestration" }, { "question": "Can I run a pilot on a subset of orders?", "answer": "Absolutely. Most clients pilot on 5–10% of order volume on a single channel for 2 weeks before scaling. The orchestrator is designed for shadow-mode operation — running silently alongside your existing flow before taking over.", "page": "platform-orchestration", "pageUrl": "https://delvexpress.com/pages/platform/orchestration" }, { "question": "How quickly does the model adapt to my data?", "answer": "We use a base model trained on industry-wide data, then specialize on your shipments within 2-4 weeks of going live. After 30 days, your shipments dominate the model decisions for your account.", "page": "platform-intelligence", "pageUrl": "https://delvexpress.com/pages/platform/intelligence" }, { "question": "What if the AI picks a bad courier?", "answer": "Two safeguards. First, the orchestrator surfaces the model's choice with confidence score before label generation — you can override. Second, we log every miss and use it to retrain. Bad decisions get expensive for us, not just you.", "page": "platform-intelligence", "pageUrl": "https://delvexpress.com/pages/platform/intelligence" }, { "question": "Do you share my data to train other clients' models?", "answer": "No. Aggregate signals (e.g. 'pin code 110085 has good delivery success on weekdays') are pooled, but order-level data, SKU mix, customer info, and pricing are siloed per account.", "page": "platform-intelligence", "pageUrl": "https://delvexpress.com/pages/platform/intelligence" }, { "question": "Can I disable AI and use simple rules?", "answer": "Yes. You can configure the orchestrator to use deterministic rules (round-robin, cheapest courier, fastest courier) and ignore the AI entirely. We don't think this is a good idea, but the choice is yours.", "page": "platform-intelligence", "pageUrl": "https://delvexpress.com/pages/platform/intelligence" }, { "question": "What's the largest RTO reduction you've seen?", "answer": "47% over 90 days, on a fashion brand with 70% COD orders. Median across clients is 32% RTO reduction in the first 60 days, driven mostly by RTO prediction + smart NDR retry.", "page": "platform-intelligence", "pageUrl": "https://delvexpress.com/pages/platform/intelligence" }, { "question": "Can I embed the tracking page on my own domain?", "answer": "Yes — track.yourbrand.com points to our tracking infrastructure. You configure CSS variables (color, font, logo). No iframe — full HTML page served on your domain.", "page": "platform-visibility", "pageUrl": "https://delvexpress.com/pages/platform/visibility" }, { "question": "What's the WhatsApp setup like?", "answer": "We send updates through approved WhatsApp Business templates. You don't need your own WhatsApp Business account; we send on our verified sender or yours (your choice). Customers can opt out of updates per shipment.", "page": "platform-visibility", "pageUrl": "https://delvexpress.com/pages/platform/visibility" }, { "question": "How long is shipment history kept?", "answer": "Live tracking events: 18 months. Aggregated analytics: 5 years. Compliance-grade logs (cold chain, pharma chain-of-custody): 7 years, downloadable any time.", "page": "platform-visibility", "pageUrl": "https://delvexpress.com/pages/platform/visibility" }, { "question": "Can I get raw webhook data for my data warehouse?", "answer": "Yes. Webhooks fire on every state change with rich payloads. Plus we can dump nightly CSVs to S3, GCS, or Azure Blob if you want bulk loads to BigQuery, Snowflake, or your warehouse.", "page": "platform-visibility", "pageUrl": "https://delvexpress.com/pages/platform/visibility" }, { "question": "What couriers feed live tracking?", "answer": "All 40+ partners on our network plus our own fleet, riders, and warehouses. Where a partner only supports polling (not webhooks), we poll at ≤60-second intervals.", "page": "platform-visibility", "pageUrl": "https://delvexpress.com/pages/platform/visibility" }, { "question": "How quickly can I go live on Shopify?", "answer": "Most Shopify brands ship their first Delv shipment within 4 hours of installing the app. Configuration (shipping zones, courier preferences, branded tracking) takes 15-30 minutes.", "page": "platform-integration", "pageUrl": "https://delvexpress.com/pages/platform/integration" }, { "question": "Can I keep my existing ERP/WMS/OMS?", "answer": "Yes. We layer on top — we don't replace your systems of record. SAP, NetSuite, Tally, and Zoho integrations bring data both ways without you migrating off.", "page": "platform-integration", "pageUrl": "https://delvexpress.com/pages/platform/integration" }, { "question": "What if my integration is custom?", "answer": "Use the REST or GraphQL API directly with one of our five SDKs (Node, Python, PHP, Ruby, Go). Average custom integration time is 2-4 weeks. We give you a dedicated solutions engineer for the build.", "page": "platform-integration", "pageUrl": "https://delvexpress.com/pages/platform/integration" }, { "question": "Do you support webhooks with retries?", "answer": "Yes. Webhooks retry with exponential backoff for up to 72 hours. We log every webhook attempt — you can replay any event from the dashboard. Webhook signatures are HMAC-signed so you can verify authenticity.", "page": "platform-integration", "pageUrl": "https://delvexpress.com/pages/platform/integration" }, { "question": "What's your API uptime SLA?", "answer": "99.95% measured monthly, with public status page and historical uptime trace. Critical-path endpoints (label generation, tracking ingest) are multi-region with automatic failover.", "page": "platform-integration", "pageUrl": "https://delvexpress.com/pages/platform/integration" }, { "question": "How quickly can I migrate from Shiprocket / Pickrr / iThink?", "answer": "Most brands are running in shadow mode within 24-48 hours of connecting. Full cutover happens in 7-14 days, after we've validated the integration with real volume.", "page": "industry-ecommerce", "pageUrl": "https://delvexpress.com/pages/industries/ecommerce" }, { "question": "Do you handle marketplace returns (Amazon, Flipkart)?", "answer": "Yes. Marketplace SLAs are honored. Returns from Amazon and Flipkart route through their reverse pickup APIs into our QC and resale workflow.", "page": "industry-ecommerce", "pageUrl": "https://delvexpress.com/pages/industries/ecommerce" }, { "question": "Can I use my own courier contracts?", "answer": "Yes. Plug in your existing rate cards with BlueDart, Delhivery, or any of our 40+ partners. Use Delv purely as orchestration + AI on top.", "page": "industry-ecommerce", "pageUrl": "https://delvexpress.com/pages/industries/ecommerce" }, { "question": "What's the smallest brand you work with?", "answer": "We support brands from 500 orders/month upward. Below that, the savings don't outweigh the setup effort yet. Above 5,000 orders/month, the ROI usually pays back within 60 days.", "page": "industry-ecommerce", "pageUrl": "https://delvexpress.com/pages/industries/ecommerce" }, { "question": "Do you offer COD?", "answer": "Yes. COD with COD-conversion automation (WhatsApp prepaid links pre-shipment), RTO prediction, and risk-based gating. Most brands cut their COD-RTO leakage by half in 90 days.", "page": "industry-ecommerce", "pageUrl": "https://delvexpress.com/pages/industries/ecommerce" }, { "question": "Do you handle alcohol shipping?", "answer": "In licensed states (Maharashtra, Karnataka, etc.). We handle compliance, age verification, and state-specific documentation. Restricted in dry states — clearly flagged before shipment.", "page": "industry-food", "pageUrl": "https://delvexpress.com/pages/industries/food" }, { "question": "What's your temperature SLA?", "answer": "Continuous logging at every node. Excursion (deviation) alerts fire in real-time. Goods that broke cold continuity are flagged for QC — we don't ship them to your customer without your call.", "page": "industry-food", "pageUrl": "https://delvexpress.com/pages/industries/food" }, { "question": "How do you handle damaged-in-transit claims?", "answer": "ePoD with photo at delivery. Damaged claims have a defined workflow: customer photo → QC review → refund or replacement. Median resolution time: 24-48 hours.", "page": "industry-food", "pageUrl": "https://delvexpress.com/pages/industries/food" }, { "question": "Can you do fresh produce?", "answer": "Yes, in specific corridors with cold infrastructure. We don't pretend to do fresh into every pin code — we map our cold corridors honestly so you know where it's safe to sell.", "page": "industry-food", "pageUrl": "https://delvexpress.com/pages/industries/food" }, { "question": "FSSAI under your name or mine?", "answer": "Both options. We can fulfill under our FSSAI license, or store goods under your license with us as the operating partner. Auditable either way.", "page": "industry-food", "pageUrl": "https://delvexpress.com/pages/industries/food" }, { "question": "Are you GDP-certified?", "answer": "Our facilities are GDP-ready and audit-conformant. Formal certification is in process for specific facilities; we're transparent about which sites carry which certification levels and we can ship under your license where appropriate.", "page": "industry-pharmaceutical", "pageUrl": "https://delvexpress.com/pages/industries/pharmaceutical" }, { "question": "Can you handle Schedule H/X drugs?", "answer": "Yes, with required licensing and prescription verification workflows. Schedule X (narcotic) handling is limited to specific licensed warehouses and certified couriers; clearly mapped before contract.", "page": "industry-pharmaceutical", "pageUrl": "https://delvexpress.com/pages/industries/pharmaceutical" }, { "question": "What happens if cold chain breaks?", "answer": "Excursion alerts fire in real-time. Goods are quarantined automatically, not shipped to your customer without your call. Excursion event becomes a permanent part of that batch's audit trail.", "page": "industry-pharmaceutical", "pageUrl": "https://delvexpress.com/pages/industries/pharmaceutical" }, { "question": "How does recall work?", "answer": "Recall by batch, lot, or expiry range. The system identifies every customer who received affected stock, generates recall notices, and tracks recovery. Median time from recall initiation to first customer notice: under 2 hours.", "page": "industry-pharmaceutical", "pageUrl": "https://delvexpress.com/pages/industries/pharmaceutical" }, { "question": "Do you ship narcotics or controlled substances?", "answer": "Limited to specific licensed corridors with certified couriers. We don't pretend to ship controlled substances we don't have the license for — we'll tell you upfront where we can and can't.", "page": "industry-pharmaceutical", "pageUrl": "https://delvexpress.com/pages/industries/pharmaceutical" }, { "question": "Can I do ship-from-store?", "answer": "Yes — your retail stores can act as fulfillment nodes for online orders. Inventory visibility lets the orchestrator route to the closest store with stock; in-store staff get a clean pick interface.", "page": "industry-retail", "pageUrl": "https://delvexpress.com/pages/industries/retail" }, { "question": "How does try-and-buy work in your network?", "answer": "Supported in 8 cities currently, expanding. Delivery agent waits 5-10 minutes for try-on; partial refund flows automatically if items returned at the door.", "page": "industry-retail", "pageUrl": "https://delvexpress.com/pages/industries/retail" }, { "question": "What happens with returned goods that are damaged?", "answer": "Grade A (resellable), B (refurb), C (write-off) — graded at QC and routed accordingly. Refurb goes to outlet inventory; write-off goes to disposal partners with proper documentation.", "page": "industry-retail", "pageUrl": "https://delvexpress.com/pages/industries/retail" }, { "question": "Can I prioritize my D2C over marketplaces?", "answer": "Yes. Channel priority is configurable in the orchestrator. Most brands keep D2C orders at high priority and marketplaces at standard, ensuring branded customer experience stays premium.", "page": "industry-retail", "pageUrl": "https://delvexpress.com/pages/industries/retail" }, { "question": "Do you handle large items like furniture?", "answer": "Yes, with scheduled delivery, 2-person crews where required, and white-glove options in 12 metros. Multi-package orders are handled with consolidated customer-facing tracking.", "page": "industry-retail", "pageUrl": "https://delvexpress.com/pages/industries/retail" }, { "question": "Do you handle e-way bill across all states?", "answer": "Yes. Automated generation, multi-state validation, and re-issue on extension. Compliance against the latest GST notifications. Penalty exposure approaches zero on automated lanes.", "page": "industry-b2b", "pageUrl": "https://delvexpress.com/pages/industries/b2b.html" }, { "question": "How do you handle FTL vs PTL pricing?", "answer": "Lane-level rate cards by mode. FTL pricing per route. PTL pricing per volumetric or weight slab. Contract pricing for committed lanes; spot pricing for ad-hoc.", "page": "industry-b2b", "pageUrl": "https://delvexpress.com/pages/industries/b2b.html" }, { "question": "What's the ePoD format?", "answer": "PDF with delivery photo, geotagged GPS, timestamp, signature (where required), and consignee name. Pushed to your dashboard, webhook, or email — your choice.", "page": "industry-b2b", "pageUrl": "https://delvexpress.com/pages/industries/b2b.html" }, { "question": "Can you integrate with our SAP?", "answer": "Yes. Bi-directional SAP integration brings deliveries, e-way bills, GST invoices, and ePoD into your SAP modules. No double data entry. Average integration time: 4-6 weeks.", "page": "industry-b2b", "pageUrl": "https://delvexpress.com/pages/industries/b2b.html" }, { "question": "Do you handle hazmat / industrial chemicals?", "answer": "Specific corridors with certified carriers and proper licensing. Hazmat handling is honest about coverage — we'll map our hazmat corridors against your lanes before contract.", "page": "industry-b2b", "pageUrl": "https://delvexpress.com/pages/industries/b2b.html" }, { "question": "Can I launch quick commerce in just 1-2 cities?", "answer": "Yes. We've launched clients in 1-city, 2-city, and city-cluster modes. Dark store, rider, and demand model scale per city. Single-city pilots typically launch in 6-8 weeks.", "page": "industry-quick-commerce", "pageUrl": "https://delvexpress.com/pages/industries/quick-commerce" }, { "question": "Do I need to bring my own riders?", "answer": "No. We have a trained rider pool in 25+ cities. You can use ours, mix yours with ours, or use yours entirely with our orchestration layer on top.", "page": "industry-quick-commerce", "pageUrl": "https://delvexpress.com/pages/industries/quick-commerce" }, { "question": "What SLA can you actually hit?", "answer": "10-minute SLA is operationally feasible in dense urban zones with adequate dark-store coverage. 30-minute SLA is the realistic floor for most categories. 2-hour same-day is a solved problem in 25+ cities.", "page": "industry-quick-commerce", "pageUrl": "https://delvexpress.com/pages/industries/quick-commerce" }, { "question": "How do you handle stockouts?", "answer": "Real-time inventory across dark stores. Out-of-stock SKUs flagged at order time, not after pick. Auto-suggested substitutions where customer opts in.", "page": "industry-quick-commerce", "pageUrl": "https://delvexpress.com/pages/industries/quick-commerce" }, { "question": "Do you do 10-minute pharma or only general retail?", "answer": "Both, with appropriate compliance. Pharma 10-min requires cold-aware dark store, prescription verification, and licensed rider — all of which we run.", "page": "industry-quick-commerce", "pageUrl": "https://delvexpress.com/pages/industries/quick-commerce" } ], "platform": [ { "question": "What is Delv Express?", "answer": "Delv Express is a full-stack logistics platform for businesses that ship in India. It runs five layers on a single stack — owned Network, Orchestration, Intelligence, Visibility and Integration — plus eight services: warehousing, first-mile, mid-mile freight, last-mile, hyperlocal, cold chain, cross-border and reverse logistics. 27,000+ pin codes, 40+ courier partners, AI-driven allocation." }, { "question": "Which industries does Delv Express serve?", "answer": "eCommerce and D2C, Food and Beverage, Pharmaceutical, Retail and Fashion, B2B and Manufacturing, and Quick Commerce — six verticals served day one." }, { "question": "Where is Delv Express based?", "answer": "Corporate office in Greater Noida, Uttar Pradesh (Plot 63, Udyog Vihar Extension, Ecotech-II, Surajpur). Registered office in Muzaffarpur, Bihar. The operating entity is Lazyfoxs Logistics Pvt Ltd." }, { "question": "How do I contact Delv Express?", "answer": "Email sales@delvexpress.com or support@delvexpress.com. Phone +91 79054 61842 between Mon-Sat 10:00–19:00 IST. Visit https://delvexpress.com/contact.html for the full contact page." }, { "question": "How fast can a new client go live?", "answer": "Most clients are operational within 7–14 working days from contract signing — pilots typically run 90 days before annual commitment for better rates." } ], "perPage": { "service-warehousing": { "url": "https://delvexpress.com/pages/services/warehousing", "label": "Warehousing-as-a-Service", "faqs": [ { "question": "Do I need to commit to a minimum?", "answer": "No long-term commitment. Pricing is per-pallet, per-order, or per-square-foot depending on use case. Most clients start with a 90-day pilot, then commit annually for better rates." }, { "question": "Can I bring my own packing materials?", "answer": "Yes — branded boxes, inserts, mailer bags. We hold your packaging in our warehouse and use per your SLA. Or use our generic eco-friendly packaging if you prefer." }, { "question": "How do you handle stockouts and overstocks?", "answer": "Stock alerts on low-running SKUs. Aging reports surface stuck inventory. Stock transfer recommendations from over-stocked to under-stocked locations." }, { "question": "Can I see my inventory in real-time?", "answer": "Yes. Live inventory dashboard with SKU, batch, expiry, and location. APIs available for ERP integration. Most clients see inventory through their existing tools (SAP, NetSuite, Shopify, etc.)." }, { "question": "What's the smallest size you'll accept?", "answer": "We accept clients from 50 orders/month upward. Below that, ship-from-your-own-space economics usually beat outsourcing. We'll tell you if you don't need us yet." } ] }, "service-first-mile": { "url": "https://delvexpress.com/pages/services/first-mile", "label": "First-mile movement", "faqs": [ { "question": "Can you pick up from international ports?", "answer": "Yes — port pickup with customs clearance handoff coordination. Pair this with our cross-border service for full origin-to-warehouse coverage." }, { "question": "What if a supplier doesn't have goods ready?", "answer": "Pickup attempt logged, supplier notified, reschedule fired automatically. Repeated misses surface in your supplier scorecard." }, { "question": "Do you handle hazardous or restricted goods?", "answer": "Specific corridors with certified carriers and proper licensing. We map our hazmat coverage honestly — no false promises." }, { "question": "How is inbound QC priced?", "answer": "Per-pickup or per-shipment, depending on scope. Standard quantity verification included; quality QC is optional add-on for SKUs that need it." }, { "question": "Can you integrate with my supplier portal?", "answer": "Yes — supplier portals (SAP Ariba, Coupa, custom) integrated via API or EDI. Suppliers see pickup status; you see arrival ETA." } ] }, "service-mid-mile": { "url": "https://delvexpress.com/pages/services/mid-mile", "label": "Mid-mile freight (FTL & PTL)", "faqs": [ { "question": "How is FTL pricing structured?", "answer": "Per lane, per vehicle type, with contract pricing for committed lanes (3+ trucks/month) and spot pricing for ad-hoc. All-in pricing — no fuel surcharge, no detention surprises within free time." }, { "question": "What's free detention time?", "answer": "Standard 6 hours loading, 6 hours unloading. Contract lanes can negotiate longer windows. Detention beyond free time billed transparently, alerted in real-time." }, { "question": "Do you handle multi-state shipments?", "answer": "Yes. E-way bill generated, extended if needed, validated at state borders. Multi-leg movements (factory → DC → distributor across 3 states) handled as one workflow." }, { "question": "Can I get a vehicle on 24-hour notice?", "answer": "Generally yes for FTL on main lanes. Tier 2/3 lanes may need 48-72 hours. We're transparent about lane-by-lane availability before booking." }, { "question": "Do you do refrigerated trucks?", "answer": "Yes — reefer fleet for cold chain corridors. Pair with our cold chain service for end-to-end temperature-controlled freight." } ] }, "service-last-mile": { "url": "https://delvexpress.com/pages/services/last-mile", "label": "Last-mile delivery", "faqs": [ { "question": "Can I use my own courier contracts?", "answer": "Yes. Plug in your existing rate cards with BlueDart, Delhivery, or any of our 40+ partners. Use Delv purely as orchestration + AI on top." }, { "question": "How quickly can I migrate from another platform?", "answer": "Most brands shadow-mode in 24-48 hours, full cutover in 7-14 days. We run alongside your existing flow until you validate volume, then switch the tap." }, { "question": "What pin codes don't you cover?", "answer": "<3% of Indian pin codes are unreachable today, mostly in remote North-East and certain hill districts. Flagged before label generation so you can manage customer expectations or block COD." }, { "question": "Is there a minimum monthly volume?", "answer": "We accept brands from 500 orders/month upward. Below that, savings don't justify integration effort. Above 5,000 orders/month, ROI usually pays back within 60 days." }, { "question": "What's your billing cadence?", "answer": "Weekly settlement on COD remittances, monthly invoicing on shipping charges with itemized line items. SaaS-grade transparency — every charge linked to an AWB." } ] }, "service-hyperlocal": { "url": "https://delvexpress.com/pages/services/hyperlocal", "label": "Hyperlocal delivery (same-day, 2-hour, 30-min)", "faqs": [ { "question": "Which cities are live today?", "answer": "25+ Indian cities including all metros, plus Pune, Ahmedabad, Jaipur, Lucknow, Coimbatore, Kochi, Indore, Patna, Bhubaneswar. New cities launched on demand with 4-8 week ramp." }, { "question": "Can I bring my own riders?", "answer": "Yes — your riders + our riders + our orchestration. Common configuration for brands that have built rider networks already but want better dispatch + analytics on top." }, { "question": "How does pricing work?", "answer": "Per-delivery pricing by distance, weight, and SLA tier. Volume commitments unlock contract pricing. No subscription minimums for pilots." }, { "question": "What's the 10-minute SLA realistically?", "answer": "10 minutes is operationally feasible in dense urban zones with proper dark store coverage. 30 minutes is the realistic floor for most use cases. Most brands launch at 30-60 minutes and tighten with density." }, { "question": "Cold chain in hyperlocal?", "answer": "Yes — insulated bags, cold packs, ice packs as required. Pharmacy and food brands get cold-aware delivery with temperature respect through the trip." } ] }, "service-cold-chain": { "url": "https://delvexpress.com/pages/services/cold-chain", "label": "Cold chain logistics", "faqs": [ { "question": "What temperature zones do you support?", "answer": "2–8°C (chilled), 15–25°C (controlled ambient), and -18°C (frozen). Combined storage available for clients with multi-temp SKU mixes. Custom zones (e.g. -80°C ultra-cold for biotech) possible with project scoping." }, { "question": "What happens if cold chain breaks?", "answer": "Excursion alert fires in real-time. Goods quarantined automatically. We don't ship them to your customer without your call. Excursion event becomes a permanent part of that batch's audit trail." }, { "question": "Do you validate packaging?", "answer": "Yes. Packaging designs validated for time-temperature performance under expected route conditions. Validation reports available on request." }, { "question": "How long are temperature logs kept?", "answer": "Per-AWB logs: 7 years for pharma; 3 years for food; 1 year minimum for others. Always downloadable on demand, no extra fee." }, { "question": "Do you ship vaccines and biologicals?", "answer": "Yes, with appropriate licensing and validated cold chain. We map our corridors honestly — not all routes have validated 2–8°C continuity yet, and we tell you which do." } ] }, "service-cross-border": { "url": "https://delvexpress.com/pages/services/cross-border", "label": "Cross-border logistics", "faqs": [ { "question": "Which countries do you ship to?", "answer": "200+ countries via air, 80+ via sea. Major lanes (US, UK, EU, Middle East, ANZ, Southeast Asia) have direct relationships with origin and destination carriers." }, { "question": "Do I need an IEC code?", "answer": "Yes, an Import Export Code (IEC) is required for export from India. We can guide you through obtaining one if you don't have it (it's a 3-7 day government process)." }, { "question": "How is duty handled in DDP?", "answer": "We pre-calculate duty + tax based on HS code and destination country tax tables. Customer pays one all-inclusive price. We handle the customs payment at destination." }, { "question": "What about restricted goods?", "answer": "Restricted goods (food, cosmetics, electronics, pharma) have country-specific requirements. We map your SKUs against destination restrictions before contract." }, { "question": "GST refund on exports?", "answer": "Yes, exports are zero-rated under GST. We file shipping bills and provide proof of export for your GST refund claims. Average refund cycle: 30-60 days from shipment." } ] }, "service-reverse-logistics": { "url": "https://delvexpress.com/pages/services/reverse-logistics", "label": "Reverse logistics", "faqs": [ { "question": "What's the median refund time?", "answer": "Under 48 hours from pickup-to-refund-credited for grade A items. Marketplace-specific timelines (Amazon, Flipkart) honored where required by channel SLA." }, { "question": "Do you handle COD returns?", "answer": "Yes — COD reverse pickup with the same SLA as prepaid returns. Refund flows to UPI / bank / wallet / store credit per customer choice." }, { "question": "Can I customize QC criteria per SKU?", "answer": "Yes. QC checklists configurable per SKU class. Fashion has different checks than electronics has different checks than beauty. We build your checklist with you." }, { "question": "What happens to grade C (write-off) items?", "answer": "Routed to disposal partners (textiles → recycling, electronics → certified e-waste handlers) with documentation. Compliance audit-friendly disposal." }, { "question": "How does fraud detection work?", "answer": "Pattern detection on return frequency by customer, weight discrepancies (empty box returns), photo evidence mismatch, repeated address patterns. Flagged returns go to manual review queue." } ] }, "platform-network": { "url": "https://delvexpress.com/pages/platform/network", "label": "Network", "faqs": [ { "question": "Do I have to use Delv warehouses to use Delv last-mile?", "answer": "No. Each layer of the platform is composable. Plenty of clients keep their own warehouses and use us only for outbound, or only for hyperlocal, or only for cross-border. Pick what you need; pay for what you use." }, { "question": "How quickly can you onboard a new warehouse for me?", "answer": "For an existing facility in our network, you can be live in 7–14 working days. For a dedicated warehouse build-out, it takes 4–8 weeks depending on city, square footage, and compliance needs (e.g. GDP, FSSAI, cold chain)." }, { "question": "Do you handle pharma cold chain end-to-end?", "answer": "Yes — 2–8°C and 15–25°C zones in our warehouses, reefer-capable line haul, and cold-aware last mile. Every move has continuous temperature logging tied to the AWB, viewable in your dashboard and exportable for audits." }, { "question": "Can I plug in my own courier rate cards?", "answer": "Yes. You can keep your existing contracts with BlueDart, Delhivery, or any of our 40+ partners and use our platform purely as orchestration on top. Your rates, our routing brain." }, { "question": "What pin codes don't you serve?", "answer": "Less than 3% of Indian pin codes are out of reach today, mostly in remote North-East and certain hill districts. The platform flags these before label generation so you can set customer expectations or block COD." } ] }, "platform-orchestration": { "url": "https://delvexpress.com/pages/platform/orchestration", "label": "Orchestration", "faqs": [ { "question": "Can I override the orchestrator's decisions?", "answer": "Yes, manually for individual shipments or programmatically via business rules. We surface the orchestrator's reasoning so you understand what it would do — then you decide whether to override. Overrides are tracked, so you can audit them later." }, { "question": "What if my warehouse isn't on Delv?", "answer": "The orchestrator works with external warehouses too. You can plug in a 3PL via API or a manual interface; the orchestrator generates pick lists, manifests, and labels that the 3PL executes." }, { "question": "How do I configure NDR retry behavior?", "answer": "From the dashboard. You choose retry channels (WhatsApp, IVR, SMS, email), retry timing, max attempts, and escalation rules. Defaults are based on industry benchmarks, customizable per SKU class or customer segment." }, { "question": "Does it handle multi-package orders?", "answer": "Yes. A single order can split into multiple packages with separate AWBs, separate couriers, and consolidated customer-facing tracking. Common in furniture, electronics, and B2B." }, { "question": "Can I run a pilot on a subset of orders?", "answer": "Absolutely. Most clients pilot on 5–10% of order volume on a single channel for 2 weeks before scaling. The orchestrator is designed for shadow-mode operation — running silently alongside your existing flow before taking over." } ] }, "platform-intelligence": { "url": "https://delvexpress.com/pages/platform/intelligence", "label": "Intelligence", "faqs": [ { "question": "How quickly does the model adapt to my data?", "answer": "We use a base model trained on industry-wide data, then specialize on your shipments within 2-4 weeks of going live. After 30 days, your shipments dominate the model decisions for your account." }, { "question": "What if the AI picks a bad courier?", "answer": "Two safeguards. First, the orchestrator surfaces the model's choice with confidence score before label generation — you can override. Second, we log every miss and use it to retrain. Bad decisions get expensive for us, not just you." }, { "question": "Do you share my data to train other clients' models?", "answer": "No. Aggregate signals (e.g. 'pin code 110085 has good delivery success on weekdays') are pooled, but order-level data, SKU mix, customer info, and pricing are siloed per account." }, { "question": "Can I disable AI and use simple rules?", "answer": "Yes. You can configure the orchestrator to use deterministic rules (round-robin, cheapest courier, fastest courier) and ignore the AI entirely. We don't think this is a good idea, but the choice is yours." }, { "question": "What's the largest RTO reduction you've seen?", "answer": "47% over 90 days, on a fashion brand with 70% COD orders. Median across clients is 32% RTO reduction in the first 60 days, driven mostly by RTO prediction + smart NDR retry." } ] }, "platform-visibility": { "url": "https://delvexpress.com/pages/platform/visibility", "label": "Visibility", "faqs": [ { "question": "Can I embed the tracking page on my own domain?", "answer": "Yes — track.yourbrand.com points to our tracking infrastructure. You configure CSS variables (color, font, logo). No iframe — full HTML page served on your domain." }, { "question": "What's the WhatsApp setup like?", "answer": "We send updates through approved WhatsApp Business templates. You don't need your own WhatsApp Business account; we send on our verified sender or yours (your choice). Customers can opt out of updates per shipment." }, { "question": "How long is shipment history kept?", "answer": "Live tracking events: 18 months. Aggregated analytics: 5 years. Compliance-grade logs (cold chain, pharma chain-of-custody): 7 years, downloadable any time." }, { "question": "Can I get raw webhook data for my data warehouse?", "answer": "Yes. Webhooks fire on every state change with rich payloads. Plus we can dump nightly CSVs to S3, GCS, or Azure Blob if you want bulk loads to BigQuery, Snowflake, or your warehouse." }, { "question": "What couriers feed live tracking?", "answer": "All 40+ partners on our network plus our own fleet, riders, and warehouses. Where a partner only supports polling (not webhooks), we poll at ≤60-second intervals." } ] }, "platform-integration": { "url": "https://delvexpress.com/pages/platform/integration", "label": "Integration", "faqs": [ { "question": "How quickly can I go live on Shopify?", "answer": "Most Shopify brands ship their first Delv shipment within 4 hours of installing the app. Configuration (shipping zones, courier preferences, branded tracking) takes 15-30 minutes." }, { "question": "Can I keep my existing ERP/WMS/OMS?", "answer": "Yes. We layer on top — we don't replace your systems of record. SAP, NetSuite, Tally, and Zoho integrations bring data both ways without you migrating off." }, { "question": "What if my integration is custom?", "answer": "Use the REST or GraphQL API directly with one of our five SDKs (Node, Python, PHP, Ruby, Go). Average custom integration time is 2-4 weeks. We give you a dedicated solutions engineer for the build." }, { "question": "Do you support webhooks with retries?", "answer": "Yes. Webhooks retry with exponential backoff for up to 72 hours. We log every webhook attempt — you can replay any event from the dashboard. Webhook signatures are HMAC-signed so you can verify authenticity." }, { "question": "What's your API uptime SLA?", "answer": "99.95% measured monthly, with public status page and historical uptime trace. Critical-path endpoints (label generation, tracking ingest) are multi-region with automatic failover." } ] }, "industry-ecommerce": { "url": "https://delvexpress.com/pages/industries/ecommerce", "label": "eCommerce & D2C", "faqs": [ { "question": "How quickly can I migrate from Shiprocket / Pickrr / iThink?", "answer": "Most brands are running in shadow mode within 24-48 hours of connecting. Full cutover happens in 7-14 days, after we've validated the integration with real volume." }, { "question": "Do you handle marketplace returns (Amazon, Flipkart)?", "answer": "Yes. Marketplace SLAs are honored. Returns from Amazon and Flipkart route through their reverse pickup APIs into our QC and resale workflow." }, { "question": "Can I use my own courier contracts?", "answer": "Yes. Plug in your existing rate cards with BlueDart, Delhivery, or any of our 40+ partners. Use Delv purely as orchestration + AI on top." }, { "question": "What's the smallest brand you work with?", "answer": "We support brands from 500 orders/month upward. Below that, the savings don't outweigh the setup effort yet. Above 5,000 orders/month, the ROI usually pays back within 60 days." }, { "question": "Do you offer COD?", "answer": "Yes. COD with COD-conversion automation (WhatsApp prepaid links pre-shipment), RTO prediction, and risk-based gating. Most brands cut their COD-RTO leakage by half in 90 days." } ] }, "industry-food": { "url": "https://delvexpress.com/pages/industries/food", "label": "Food & Beverage", "faqs": [ { "question": "Do you handle alcohol shipping?", "answer": "In licensed states (Maharashtra, Karnataka, etc.). We handle compliance, age verification, and state-specific documentation. Restricted in dry states — clearly flagged before shipment." }, { "question": "What's your temperature SLA?", "answer": "Continuous logging at every node. Excursion (deviation) alerts fire in real-time. Goods that broke cold continuity are flagged for QC — we don't ship them to your customer without your call." }, { "question": "How do you handle damaged-in-transit claims?", "answer": "ePoD with photo at delivery. Damaged claims have a defined workflow: customer photo → QC review → refund or replacement. Median resolution time: 24-48 hours." }, { "question": "Can you do fresh produce?", "answer": "Yes, in specific corridors with cold infrastructure. We don't pretend to do fresh into every pin code — we map our cold corridors honestly so you know where it's safe to sell." }, { "question": "FSSAI under your name or mine?", "answer": "Both options. We can fulfill under our FSSAI license, or store goods under your license with us as the operating partner. Auditable either way." } ] }, "industry-pharmaceutical": { "url": "https://delvexpress.com/pages/industries/pharmaceutical", "label": "Pharmaceutical", "faqs": [ { "question": "Are you GDP-certified?", "answer": "Our facilities are GDP-ready and audit-conformant. Formal certification is in process for specific facilities; we're transparent about which sites carry which certification levels and we can ship under your license where appropriate." }, { "question": "Can you handle Schedule H/X drugs?", "answer": "Yes, with required licensing and prescription verification workflows. Schedule X (narcotic) handling is limited to specific licensed warehouses and certified couriers; clearly mapped before contract." }, { "question": "What happens if cold chain breaks?", "answer": "Excursion alerts fire in real-time. Goods are quarantined automatically, not shipped to your customer without your call. Excursion event becomes a permanent part of that batch's audit trail." }, { "question": "How does recall work?", "answer": "Recall by batch, lot, or expiry range. The system identifies every customer who received affected stock, generates recall notices, and tracks recovery. Median time from recall initiation to first customer notice: under 2 hours." }, { "question": "Do you ship narcotics or controlled substances?", "answer": "Limited to specific licensed corridors with certified couriers. We don't pretend to ship controlled substances we don't have the license for — we'll tell you upfront where we can and can't." } ] }, "industry-retail": { "url": "https://delvexpress.com/pages/industries/retail", "label": "Retail & Fashion", "faqs": [ { "question": "Can I do ship-from-store?", "answer": "Yes — your retail stores can act as fulfillment nodes for online orders. Inventory visibility lets the orchestrator route to the closest store with stock; in-store staff get a clean pick interface." }, { "question": "How does try-and-buy work in your network?", "answer": "Supported in 8 cities currently, expanding. Delivery agent waits 5-10 minutes for try-on; partial refund flows automatically if items returned at the door." }, { "question": "What happens with returned goods that are damaged?", "answer": "Grade A (resellable), B (refurb), C (write-off) — graded at QC and routed accordingly. Refurb goes to outlet inventory; write-off goes to disposal partners with proper documentation." }, { "question": "Can I prioritize my D2C over marketplaces?", "answer": "Yes. Channel priority is configurable in the orchestrator. Most brands keep D2C orders at high priority and marketplaces at standard, ensuring branded customer experience stays premium." }, { "question": "Do you handle large items like furniture?", "answer": "Yes, with scheduled delivery, 2-person crews where required, and white-glove options in 12 metros. Multi-package orders are handled with consolidated customer-facing tracking." } ] }, "industry-b2b": { "url": "https://delvexpress.com/pages/industries/b2b.html", "label": "B2B & Manufacturing", "faqs": [ { "question": "Do you handle e-way bill across all states?", "answer": "Yes. Automated generation, multi-state validation, and re-issue on extension. Compliance against the latest GST notifications. Penalty exposure approaches zero on automated lanes." }, { "question": "How do you handle FTL vs PTL pricing?", "answer": "Lane-level rate cards by mode. FTL pricing per route. PTL pricing per volumetric or weight slab. Contract pricing for committed lanes; spot pricing for ad-hoc." }, { "question": "What's the ePoD format?", "answer": "PDF with delivery photo, geotagged GPS, timestamp, signature (where required), and consignee name. Pushed to your dashboard, webhook, or email — your choice." }, { "question": "Can you integrate with our SAP?", "answer": "Yes. Bi-directional SAP integration brings deliveries, e-way bills, GST invoices, and ePoD into your SAP modules. No double data entry. Average integration time: 4-6 weeks." }, { "question": "Do you handle hazmat / industrial chemicals?", "answer": "Specific corridors with certified carriers and proper licensing. Hazmat handling is honest about coverage — we'll map our hazmat corridors against your lanes before contract." } ] }, "industry-quick-commerce": { "url": "https://delvexpress.com/pages/industries/quick-commerce", "label": "Quick Commerce", "faqs": [ { "question": "Can I launch quick commerce in just 1-2 cities?", "answer": "Yes. We've launched clients in 1-city, 2-city, and city-cluster modes. Dark store, rider, and demand model scale per city. Single-city pilots typically launch in 6-8 weeks." }, { "question": "Do I need to bring my own riders?", "answer": "No. We have a trained rider pool in 25+ cities. You can use ours, mix yours with ours, or use yours entirely with our orchestration layer on top." }, { "question": "What SLA can you actually hit?", "answer": "10-minute SLA is operationally feasible in dense urban zones with adequate dark-store coverage. 30-minute SLA is the realistic floor for most categories. 2-hour same-day is a solved problem in 25+ cities." }, { "question": "How do you handle stockouts?", "answer": "Real-time inventory across dark stores. Out-of-stock SKUs flagged at order time, not after pick. Auto-suggested substitutions where customer opts in." }, { "question": "Do you do 10-minute pharma or only general retail?", "answer": "Both, with appropriate compliance. Pharma 10-min requires cold-aware dark store, prescription verification, and licensed rider — all of which we run." } ] } }, "$schema": "https://delvexpress.com/ai/schema/faq.v1.json" }