On this page
Decide which work needs your own team and which can be scoped with an operating partner.
Key takeaways
- Start at the receiving door.
- An internal team gives you direct control over staffing and day-to-day decisions.
- For example, your team might own the stock and approve orders while an operator receives, stores and dispatches the goods.
Follow an order through your operation
Start at the receiving door. Someone checks the goods, puts them into storage, picks the right items for an order and hands the packed shipment to a delivery team. List those jobs, including the work that happens when stock is missing or a delivery fails. This is the work you are deciding who should run.
Compare the whole job
An internal team gives you direct control over staffing and day-to-day decisions. An operating partner takes on the responsibilities written into your agreement. Compare supervision, training, systems, space and equipment as well as the quoted rate. Include the time your own team will still spend managing the relationship.
Decide where responsibility changes hands
For example, your team might own the stock and approve orders while an operator receives, stores and dispatches the goods. Write down how both teams will agree the starting count, investigate a difference and review performance. A mixed model can work, provided the boundary is clear.
How Delv handles this
With Delv Deploy, Delv finds and sets up the site, hires and trains the team and riders, and runs the hub inside your platform. Every parcel is scanned at each handover, so you can see what moved.
Questions about this topic
Does outsourcing remove the need for an internal operations contact?
No. Your business still needs someone who can approve decisions, resolve questions and review the work with the operator.
Which Delv service should I read about?
Delv Deploy explains our hub-operations service. Use the discussion with our team to define which jobs would be included.