On this page
A general guide to local stock, picking and delivery handovers. Delv Quick (pilot opening).
Key takeaways
- Decide which goods and locations the operation will cover, who owns the stock and how orders enter the system.
- Compare what was requested with what was picked and packed.
- A recipient may be unavailable, goods may be damaged or an order may be cancelled.
Define the area and the order process
Decide which goods and locations the operation will cover, who owns the stock and how orders enter the system. Check that stock records reflect what can actually be picked. Agree the operation and its exceptions before making a delivery-time promise.
Check the order before it leaves
Compare what was requested with what was picked and packed. Resolve missing stock, substitutions and packaging questions before handing the order over. The delivery worker should receive the job details through the authorised process.
Plan for the order that does not finish normally
A recipient may be unavailable, goods may be damaged or an order may be cancelled. Decide how each situation is handled and who approves the next step. Bring delivery proof, returns and cash collection back to the order record.
Questions about this topic
Can I book Delv Quick today?
Delv Quick is a pilot opening. Visit the service page to discuss your requirements; this guide is not an offer of an operating service.
What should a local-delivery pilot measure?
Track the work from order receipt through picking, handover and the final outcome, including where exceptions occur. Agree the measures before the pilot begins.