On this page
Review unsuccessful deliveries through shipment scans and what the receiving hub saw.
Key takeaways
- A refusal is different from an incomplete address or an unavailable recipient.
- Agree who can authorise another attempt and who can authorise a return.
- Match the parcel to the original shipment, count it and inspect its condition using the agreed procedure.
Separate the reasons
A refusal is different from an incomplete address or an unavailable recipient. Keep the reason and the communication history permitted by the shipment process. Combining every return under one label hides the decisions that led to it.
Make the return decision clear
Agree who can authorise another attempt and who can authorise a return. Keep the parcel identifiable on the journey back, with a record of the decision and any cash implications. A “return initiated” status does not mean the sender has received it.
Check what comes back
Match the parcel to the original shipment, count it and inspect its condition using the agreed procedure. Record damage or other differences before closing the return. Reviewing these records can reveal recurring issues, but it does not guarantee a particular reduction in returns.
How Delv handles this
When a delivery fails, Delv scans the undelivered parcel back in at the hub and keeps the reason with the shipment, so the reasons can be reviewed. Delv Network covers NDR and return-to-origin handling, with cash on delivery matched.
Questions about this topic
When is a return complete?
Use the agreed procedure to confirm receipt and condition, then resolve the shipment and any cash differences. A status update alone may not complete those steps.
Where can I read about Delv’s delivery and returns work?
Visit Delv Network and discuss the responsibilities needed for your operation.