HOME/SERVICES/Last-mile delivery
05.4 · LAST-MILE DELIVERY

27,000+ pin codes. 40+ couriers. One platform.

Multi-courier last-mile shipping with AI-driven allocation, branded tracking, RTO prediction, and NDR automation. The full eCommerce-grade stack, on top of pan-India physical reach.

AT A GLANCE
27k+
PIN CODES
40+
COURIER PARTNERS
30-45%
RTO REDUCTION
01 · WHAT YOU GET

Multi-courier, multi-channel, intelligence built in.

Every capability eCommerce brands actually need at scale — built natively, not bolted on.

MULTI-COURIER01

40+ partners + own fleet

BlueDart, Delhivery, DTDC, Ekart, XpressBees, Shadowfax + 35 more, plus our own riders in 25+ cities.

ALLOCATION02

AI courier allocation

Each shipment routes to the best courier for that exact pin code, that SKU class, that price tier.

RTO SHIELD03

RTO prediction + NDR automation

Predict failing COD orders. Automate WhatsApp + IVR + SMS retries. RTO drops 30-45% in 60 days.

TRACKING04

Branded tracking page

Tracking page on your domain with your branding. Multi-channel customer updates.

RETURNS05

Returns + RVP

Reverse pickup, QC, refund flow — automated end-to-end. Median refund time under 48 hours.

COD06

COD + COD conversion

COD shipping with COD-to-prepaid conversion tools, RTO risk gating, and remittance reconciliation.

02 · HOW IT WORKS

Order → AWB → delivered. Untouched.

01
Order pulled from your store
Shopify, WooCommerce, Amazon, Flipkart, ONDC — all feed our workflow automatically.
YOU SEE
Order queue
02
Risk scored, courier picked
RTO risk modeled. Address validated. Best courier picked for pin code. Label generated.
YOU SEE
Per-order routing
03
Picked up + tracked
Pickup booked, courier collects, tracking updates flow to customer on your branded page.
YOU SEE
Branded tracking
04
Delivered + reconciled
Delivered with ePoD. NDRs handled automatically. Returns initiated by customer flow through reverse workflow.
YOU SEE
Lifecycle timeline
03 · USE CASES

How brands use last-mile.

01
D2C SCALE

D2C brand scaling 10k → 100k/month

Multi-courier allocation, multi-zone fulfillment, RTO shield, branded experience. Cost per shipment drops 12-20% in 6 months.

02
MARKETPLACE

Marketplace seller (Amazon, Flipkart)

Marketplace SLAs honored. Returns from marketplaces handled with channel-specific logic. Inventory sync prevents overselling.

03
REPLACE

Replacing Shiprocket / Pickrr

Migration in 7-14 days, shadow mode validation, no big-bang cutover. Most brands cut blended courier cost 8-15%.

04
OMNICHANNEL

Brand with retail + online

Ship-from-store enabled. One inventory across channels. Returns to store credit to online order automatically.

04 · WHY US

Last-mile, professionally run.

01 · MULTI-COURIER

Best courier per pin code.

Round-robin and 'cheapest wins' are how money leaks. Our allocation model picks the best courier for that exact lane — by historical success and cost, not gut feel.

02 · RTO FOCUS

We treat RTO as the #1 metric.

Most platforms charge you for failed deliveries and move on. We predict, prevent, and report — RTO drops 30-45% in 60 days for most clients.

03 · BRANDED

Your brand. Not ours.

Tracking page, WhatsApp updates, email templates — all yours. We run the rails; your brand owns the experience your customer sees.

05 · FAQ

Common questions.

Still curious? Our team replies in under 4 working hours.

Yes. Plug in your existing rate cards with BlueDart, Delhivery, or any of our 40+ partners. Use Delv purely as orchestration + AI on top.
10 · GET STARTED

Three doors in.
Pick yours.

No-pressure intro call. 30-minute platform demo. Or sign up and start in self-serve. Whatever fits where you are.

● TELL US ABOUT YOUR BUSINESS

We'll route you to the right team and reply within 4 working hours.

WE'LL REPLY WITHIN 4 WORKING HOURS · IST 10AM–7PM