Cut RTO. Cut chaos. Brand the experience.
We run the entire backbone for D2C brands and online retailers — multi-courier shipping, warehousing, NDR automation, branded tracking, returns shield. One contract, one dashboard, one number to call when things move.
Everything an Indian D2C brand actually needs.
Built for the realities of Indian eCommerce — COD economics, tier 2/3 reach, return rates, marketplace SLAs.
40+ couriers, one allocation brain
Every order gets routed to the best courier for that pin code, that SKU class, that price tier — based on historical success data, not gut feel.
RTO prediction + smart NDR retry
Predict which COD orders will bounce, before label generation. WhatsApp + IVR + SMS retries reverse failed attempts. RTO drops 30–45% in 60 days.
Tracking page in your colors
Customers see your brand on tracking, not a courier's. WhatsApp + SMS updates fire automatically. WISMO support tickets drop 60–70%.
Shopify + Amazon + Flipkart + ONDC
All your channels feed one Delv workflow. Marketplace SLAs honored. Your D2C orders never compete with marketplace ones for fulfillment priority.
Multi-zone fulfillment
Stock placed across our warehouses against your demand heatmap. Cuts blended freight 18-25%; SLA hit rate goes up.
Returns + refunds automated
Customer raises return → pickup booked → QC done → refund fires → resale-ready. One workflow, no spreadsheets.
From order placed to repeat customer.
What D2C brands ship with us.
Apparel & accessories brands
High-velocity SKUs, high return rates, tier 2/3 reach. Returns automation + multi-zone stock placement cut weekly returns ops time by 70%.
Skincare, cosmetics, wellness
Fragile goods, expiry tracking, multi-warehouse. Damaged-in-transit rate drops 40-50% with proper packaging SLAs and courier scorecards.
Phones, gadgets, accessories
High-ticket COD, RTO sensitive. RTO prediction catches risky orders before label print; revenue holdups drop noticeably.
Furniture, decor, large goods
Multi-package orders, scheduled delivery, white-glove options. Single workflow handles parcel + heavy + scheduled together.
We've shipped a lot of Indian eCom.
Warehouses + couriers + riders.
We run the warehouse, line haul, and rider network ourselves, then stitch in 40+ courier partners on top. End-to-end, not aggregator-only.
RTO is treated as the #1 metric.
We score it, predict it, automate retries against it, and report on it monthly. Most brands cut RTO 30-45% within 60 days of going live.
Your brand. Not ours.
Customers see your logo on tracking, your tone on WhatsApp, your packaging at the door. Delv runs the rails; your brand owns the experience.
Common questions.
Still curious? Our team replies in under 4 working hours.
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