Legal · Cookies

Cookie Policy

Effective: 1 June 2026 Last updated: 3 October 2026 Version: 1.1 Companion to: Privacy Policy

This Cookie Policy explains what cookies and similar technologies we use on the websites operated under the "Delv Express" brand by Lazyfoxs Logistics Private Limited, what they do, why we use them and how you can control them.

1. What are cookies

1.1 Cookies are small text files placed on your device by the website you visit. They allow the website to remember information about your visit — preferences, sign-in state, security tokens — for a period that the cookie specifies.

1.2 Similar technologies include local storage, session storage, IndexedDB, web beacons (sometimes called pixels or clear GIFs), software development kits ("SDKs") in our mobile applications, and server-side log files that record similar information. For convenience, this Policy uses "cookies" to refer to all of these unless otherwise stated.

2. Categories of cookies we use

We classify cookies and similar browser storage into the categories below. Strictly necessary items may be set as soon as you visit the website because the site cannot function safely without them. Non-essential analytics or marketing items are used only after consent. The current public website uses a compact consent banner and does not run advertising cookies.

2.1 Strictly necessary cookies

Used to remember your cookie choice. The public website sets no other cookie before you choose.

You cannot disable strictly necessary cookies in our banner. You may block them in your browser settings, but the website will not function correctly.

2.2 Functional / preference cookies

Used to remember UI preferences and guide access. Some of these use local storage rather than cookies.

Cookie	Purpose	Lifetime	Set by
delv-lang	Stores your preferred language for rider, employee and jobs pages	Until cleared by you	Browser local storage
delv_guides_unlocked	Remembers that you unlocked a resource guide, so the form is not shown again	Until cleared by you	Browser local storage

2.3 Analytics cookies

Used to understand how visitors use the website so we can improve it. The public website uses Google Analytics 4 only after you choose "Accept". It measures page views and selected contact-link clicks. Advertising signals are disabled, and page addresses sent to analytics exclude query strings and fragments. Analytics does not run on shipment-tracking pages.

Cookie	Purpose	Lifetime	Set by
_ga, _ga_<id>	Pseudonymous visitor and session analytics after consent	13 months	delvexpress.com (first-party cookies used by Google Analytics)
delv_attribution	Stores limited campaign attribution for the current visit after consent. If you send us an enquiry form, it is sent with the form	Session	Browser session storage

2.4 Marketing cookies

We do not use marketing or advertising cookies on the public website. We do not use cross-device fingerprinting or device-graph identifiers.

3. Mobile applications — SDKs

Our Delv Express Partner mobile application uses the following SDKs that may store identifiers locally on your device or read device characteristics:

SDK	Purpose	Identifiers used
Firebase Authentication	Phone OTP authentication	Firebase Installation ID, mobile number
Firebase Crashlytics	Crash and stability telemetry	App version, OS, device model, anonymous installation ID
Firebase Analytics	Aggregated app usage and feature-adoption analytics (pseudonymous)	App-instance ID, app version, OS, device model, region
Firebase Cloud Messaging (FCM)	Delivery-assignment push notifications, KYC status updates	FCM registration token, app-instance ID
Google Maps SDK for Flutter	Map display, navigation to pickup / drop locations during shifts	Anonymous map session identifier
Image-picker / camera native APIs	KYC and ePOD capture	None

The app does not include advertising SDKs, social-login SDKs, third-party analytics SDKs that build cross-app profiles, or any SDK that reads SMS, call logs, contacts, calendar or microphone.

The Customer dashboard and branded tracking pages are subject to the cookie behaviour described in section 2.

4. Cookies on tracking pages we serve for Customers

Branded tracking pages embed only strictly necessary cookies and one Customer-configurable functional cookie that remembers the customer's tracking-page preferences. We do not allow third-party trackers, pixels or advertising tags on these pages.

5. How to control cookies

5.1 In our banner. On first visit, the cookie banner offers "Accept" and "Decline", with equal weight. We will add a granular preferences control before enabling any new non-essential analytics or marketing cookie category that requires a separate choice.

5.2 In your browser. All modern browsers let you delete existing cookies, prevent new cookies, or limit cookies to specific origins. See your browser's documentation:

Chrome: chrome://settings/cookies
Firefox: about:preferences#privacy
Safari (macOS): Safari → Settings → Privacy
Edge: edge://settings/content/cookies
Samsung Internet: Settings → Privacy and security → Cookies

5.3 Do Not Track and Global Privacy Control. We treat a "Do Not Track" or "Global Privacy Control" signal as an opt-out of non-essential cookies for the device or browser sending it.

5.4 Mobile application identifiers. On Android: Settings → Apps → Delv Express Partner → Permissions; and Settings → Privacy → Ads (to reset the advertising ID, though we do not use it). Notification permission can be managed similarly.

6. Withdrawal of consent

You may change or withdraw cookie consent at any time using Cookie settings in the website footer and choosing Decline. This disables website analytics and clears its analytics cookies and stored attribution. You can also clear site data for delvexpress.com in your browser. Withdrawal does not affect prior processing.

7. Updates to this Cookie Policy

We update the cookie inventory at least every six (6) months and on any material vendor change. The "Last updated" date at the top of this Policy reflects the most recent change.

8. Contact

Cookie-specific questions: admin@delvexpress.com.
General privacy / grievance: see clause 13 of the Privacy Policy.