Lazyfoxs Logistics Private Limited ("Delv Express", "we", "us") provides the complaint and personal-data contact below. Applicable statutory duties depend on the service involved and, for the Digital Personal Data Protection Act, 2023, the commencement of the relevant provisions. This page explains how to reach the contact and the timelines we work to.
1. Grievance Officer
| Name | The Grievance Officer |
|---|---|
| Designation | Grievance Officer and Data-Protection Contact Person, Lazyfoxs Logistics Private Limited |
| admin@delvexpress.com (subject line: "Grievance —" followed by the topic) | |
| Phone | +91 80774 81613 (Monday to Saturday, 10:00 to 19:00 IST, except public holidays) |
| Registered office | H No. 231, Ward No. 7, Girija Nagar Colony, P.S. Sadar, Khabra, Patahi (Muzaffarpur), Muzaffarpur, Bandra, Bihar 843113, India |
| Correspondence office | Plot 63, Udyog Vihar Extension, Ecotech-II, Surajpur, Greater Noida, Uttar Pradesh 201306, India |
2. What you can raise
You may write to the Grievance Officer about anything connected with Delv Express, including:
- Payments and deductions — invoice disputes, service credits, delayed settlements, COD remittances, refunds;
- Agreements — your vendor MSA, client SLA, rate cards, or their execution;
- Service issues — pickups, deliveries, warehousing, lost or damaged consignments;
- Conduct — the behaviour of our employees, riders, vendors or partners;
- Data protection — any concern about your personal data (see section 4);
- Platform access — account suspension, login or verification problems.
3. How to raise a grievance — and our timelines
Email admin@delvexpress.com with:
- Your full name and your role (vendor, client, rider, consignee, or other user);
- Your registered mobile number and email address;
- Any reference that helps us find the matter — vendor code, client code, order/AWB number, invoice number, or agreement version;
- A clear description of the issue and the outcome you are looking for.
Acknowledgement: we acknowledge every grievance within forty-eight (48) hours of receiving it.
Resolution: we resolve every grievance within thirty (30) days of receipt, unless applicable law requires a shorter period. Data-protection requests follow the same timeline (see the Privacy Policy). If a matter needs more time (for example, an investigation involving a third party), we will tell you why and keep you updated.
Using this process is without prejudice to any other right you have — the dispute-resolution clause of your agreement with us, or the remedies available to consumers under applicable law, remain fully available to you.
4. Data-protection grievances (DPDP Act, 2023)
If your concern is about personal data — including exercising your rights to access, correct or erase your data, to withdraw consent, to nominate someone to act for you, or to complain about processing — write to the same Grievance Officer at admin@delvexpress.com with the subject "Data protection —". Tell us which right you wish to exercise and the details we should act on. Our Privacy Policy describes what we collect and why.
5. If you are not satisfied
If the Grievance Officer's response does not resolve your concern, you may escalate the matter under the dispute-resolution mechanism of your agreement with us, complain to the Data Protection Board of India for eligible data-protection matters once the relevant provisions are in force, approach the appropriate consumer redressal forum, or pursue any other remedy available under applicable law. Nothing on this page limits those rights.
- Registered office: H No. 231, Ward No. 7, Girija Nagar Colony, P.S. Sadar, Khabra, Patahi (Muzaffarpur), Muzaffarpur, Bandra, Bihar, India — 843113
- CIN: U52293BR2025PTC074873
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