Lazyfoxs Logistics Private Limited ("Delv Express", "we", "us") has designated a Grievance Officer in accordance with the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), the Consumer Protection Act, 2019 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This page tells you who that officer is, how to reach them, and the timelines we work to.
1. Grievance Officer
| Name | Mr. Anil Kumar |
|---|---|
| Designation | Director, Lazyfoxs Logistics Private Limited |
| admin@delvexpress.com (subject line: "Grievance —" followed by the topic) | |
| Address | Grievance Officer, Lazyfoxs Logistics Private Limited, A-79, 2nd Floor Admin Block, Sector 58, Noida, Gautam Buddh Nagar, Uttar Pradesh – 201301, India |
2. What you can raise
You may write to the Grievance Officer about anything connected with Delv Express, including:
- Payments and deductions — invoice disputes, service credits, delayed settlements, COD remittances, refunds;
- Agreements — your vendor MSA, client SLA, rate cards, or their execution;
- Service issues — pickups, deliveries, warehousing, lost or damaged consignments;
- Conduct — the behaviour of our employees, riders, vendors or partners;
- Data protection — any concern about your personal data (see section 4);
- Platform access — account suspension, login or verification problems.
3. How to raise a grievance — and our timelines
Email admin@delvexpress.com with:
- Your full name and your role (vendor, client, rider, consignee, or other user);
- Your registered mobile number and email address;
- Any reference that helps us find the matter — vendor code, client code, order/AWB number, invoice number, or agreement version;
- A clear description of the issue and the outcome you are looking for.
Acknowledgement: we acknowledge every grievance within five (5) Business Days of receiving it.
Resolution: we endeavour to resolve every grievance within thirty (30) Business Days of receiving it. If a matter needs more time (for example, an investigation involving a third party), we will tell you why and keep you updated.
Using this process is without prejudice to any other right you have — the dispute-resolution clause of your agreement with us, or the remedies available to consumers under applicable law, remain fully available to you.
4. Data-protection grievances (DPDP Act, 2023)
If your concern is about personal data — including exercising your rights to access, correct or erase your data, to withdraw consent, or to nominate someone to act for you — write to the same Grievance Officer at admin@delvexpress.com with the subject "Data protection —". Tell us which right you wish to exercise and the details we should act on. Our Privacy Policy describes what we collect and why.
5. If you are not satisfied
If the Grievance Officer's response does not resolve your concern, you may escalate the matter under the dispute-resolution mechanism of your agreement with us (good-faith negotiation followed by arbitration at Noida, Uttar Pradesh, for vendors and clients), or pursue any remedy available under applicable law. Nothing on this page limits those rights.
- Registered office: H No. 231, Ward No. 7, Girija Nagar Colony, P.S. Sadar, Khabra, Patahi (Muzaffarpur), Muzaffarpur, Bihar, India — 843113
- CIN: U52293BR2025PTC074873
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