On this page
Keep the returned item, its condition notes and the next decision together.
Key takeaways
- Confirm the item, the reason for return and what the collection includes.
- At the receiving point, identify and count the goods, then record their condition.
- The product owner should authorise resale, repair, disposal or another outcome.
Start with an authorised return
Confirm the item, the reason for return and what the collection includes. Agree packaging and the checks at receipt. Give the return its own record linked to the original order or shipment so it remains traceable.
Keep uncertain stock separate
At the receiving point, identify and count the goods, then record their condition. An item awaiting inspection or a decision should not be confused with stock ready for sale or release. Make any missing parts or damage visible in the record.
Hand the decision to the right person
The product owner should authorise resale, repair, disposal or another outcome. These activities are not automatically part of a return-transport service. Close the related stock, shipment and cash records together, leaving unresolved differences visible.
How Delv handles this
At a Delv hub, returned pieces are scanned in, the cash collected is checked against the cash expected, and any difference is flagged before the day closes.
Questions about this topic
Does collecting a return include inspecting, repairing or disposing of it?
Only if those activities are included in the agreement. Define them separately from the transport.
What should I discuss with Delv?
Explain what is being returned, where it will be received and who approves the next decision. Delv Network describes our advertised delivery and returns scope.