Returns. Refunds. Resale. As one workflow.
Reverse pickup, QC, grading, refund triggers, refurb, and resale-ready prep — all automated. The most expensive part of eCommerce, treated as a first-class service.
Returns are a workflow. We built that workflow.
Reverse pickup, QC at warehouse, refund firing, resale-ready prep — all on one automated pipeline.
Reverse pickup (RVP)
Customer raises return → pickup scheduled → goods collected → routed to warehouse — all automated.
Inbound QC + grading
A (resellable), B (refurb), C (write-off) grading. Photo evidence per item. Fraud detection on suspicious patterns.
Refund automation
Refund fires automatically on QC clearance. Bank transfer, wallet credit, store credit — your customer's choice.
Refurb + resale prep
Refurb workflow for grade B inventory. Packaging refresh, hygiene checks, resale-ready listing.
Exchange + swap
Customer wants size 9 instead of 8? One workflow handles return + new dispatch. No double-spending shipping.
Marketplace returns
Amazon, Flipkart, Myntra returns handled with channel-specific logic. SLA-compliant. Disputes minimized.
From return-raised to refund-fired.
Where returns automation pays off.
Fashion brand at 25-40% return rate
Median refund-to-customer-account drops from 4-6 days to under 48 hours. Customer NPS up. Returns ops time down 70%.
Electronics + accessories
DOA detection, fraud prevention, refurb routing for grade B inventory. Resale recovery rate often 60-75% of original value.
Marketplace returns at scale
Channel-specific logic for Amazon, Flipkart, Myntra. SLA-compliant. Dispute volume drops substantially.
Cross-border returns to India
Reverse customs, reverse freight, refund coordination for global D2C brands selling out of India.
Returns: profitable, or painful. Pick one.
End-to-end workflow, not point tools.
Most platforms give you RVP or QC or refunds. We give you the full workflow as one orchestrated pipeline — return raised to resale-ready, automated.
Detection patterns built in.
Empty box returns, swap-and-return, repeated returner profiles — flagged automatically. Your CX team gets a clean queue; bad actors get caught.
Grade B / refurb workflow.
Resellable inventory often 60-75% recoverable vs full write-off. Refurb routing + resale-ready prep makes returns a cost center you can shrink, not a black hole.
Common questions.
Still curious? Our team replies in under 4 working hours.
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